FAQS

Frequently Asked Questions

1. How does the doorstep refill service work?

Simply place your order online and choose your delivery day. Leave your empty, clean bottles on your doorstep before 9am on your delivery day. We’ll collect them, refill them and return them to your doorstep. It’s that simple!If you are using your own bottles pop a little label on to say what you want in them ie laundry liquid.

If there are no labels I will use the bottle which I think is most suitable.

2. What products can I order?

We offer a range of eco-friendly refills including washing-up liquid, laundry liquid, fabric conditioner, dishwasher rinse aid, surface cleaners, bathroom cleaner, floor cleaner, white vinegar, shampoo, conditioner, body wash and more.

3. What area do you cover?

We currently cover a 16-mile radius from Sparkwell. If you’re unsure whether we deliver to your area, please get in touch and we’ll be happy to check.

4. What bottles can I use?

You can reuse your existing bottles and containers, provided they are suitable for the product you’re ordering and are clean and empty. Reusing bottles helps reduce unnecessary plastic waste.

5. How should I prepare my bottles?

Please empty and rinse your bottles thoroughly before leaving them out. This helps prevent leftover products from mixing with your new refill.

Please leave your bottles somewhere safe and accessible on your doorstep before 9am on your delivery day.

6. What if I don’t have any empty bottles?

No problem! We have reusable bottles available to purchase with your refill order. These can be used for your first refill and then reused again and again.

7. Can I mix different products in the same bottle?

No. Please make sure bottles are thoroughly cleaned before refilling them with a different product. This helps prevent products from mixing.

8. How much do the refills cost?

Our refills are priced by weight/volume, with prices starting from just £0.40 per 100ml depending on the product. You can see our full range and current prices in our online shop.

9. How do I pay?

Orders can be placed through our online shop, where you’ll be able to see the available payment options at checkout.

10. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible before your scheduled delivery day. We’ll do our best to accommodate your request.

11. What happens if I’m not home?

You don’t need to be home for your delivery. Simply leave your clean, empty bottles somewhere safe and accessible before 9am. We’ll refill them and leave them back at your doorstep.

12. Do you use packaging?

Our aim is to reuse and refill wherever possible, helping to reduce single-use packaging and unnecessary plastic waste.

13. Why should I choose refills?

Refilling means you can keep using the bottles you already have instead of buying new ones. It helps reduce waste, cut down on single-use plastic and make more sustainable choices part of your everyday routine.

14. Are your products eco-friendly?

We carefully select products with sustainability in mind and offer a range of eco-conscious household, laundry, hair and body care refills.

15. How often can I order?

You can order whenever you need a refill. There’s no need to wait until you’ve completely run out — simply order when your bottles are ready to be topped up.

16. Do I need to have a minimum order?

Please check the current minimum order requirements in our online shop, as these may vary depending on your delivery area.

17. What if I have a question that isn’t answered here?

We’re always happy to help! If you have a question about a product, delivery or your order, get in touch with us and we’ll be happy to help.